Raven Hook Maxi Dress – maisondecozy.com

Raven Hook Maxi Dress

3,948,000₫

Shipping & Import Tax

Drop 2 — Womenswear: Blackbirds

• Full-length fitted maxi dress in stretch velvet–finish fabric

• High stand collar with concealed back zip closure

• Curved hook-and-eye fastening detail running diagonally across body

• Long fitted sleeves with subtle flare at cuffs for dramatic movement

• Sculpted panel lines to elongate and contour the figure

• Slight sheen with marbled texture for depth

⸻

Material

Main: Polyester–Spandex blend with velvet finish

Trim: Metal hook-and-eye hardware

Finish: Marbled texture for dimensional effect

⸻

Dimensions (cm)

Model is 170cm wearing size XS for a fitted look.

True-to-size recommended for intended silhouette; size up for more ease.

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Shipping & Delivery

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If customs charges remain unpaid or a shipment is refused by the recipient, any return shipping fees, storage fees, customs penalties, or related operational costs may be deducted from any eligible refund.

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Pre-order timeframes refer only to the estimated preparation, production, or fulfillment period before the order is handed over to the shipping carrier. Transit time is not included in the pre-order estimate.
Pre-order estimates exclude weekends, public holidays, and delays caused by factors beyond our control.
In certain situations involving production delays, material shortages, quality control, international logistics, or unforeseen operational issues, estimated dispatch dates may change without prior notice.
By placing a pre-order, customers acknowledge and accept the estimated waiting period before shipment.

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We are not responsible for parcels that are delayed, lost, stolen, damaged, abandoned, returned, or unsuccessfully delivered after being transferred to the carrier.
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We do not have full control over transit processes or final delivery outcomes.
Situations may include, but are not limited to:

Failed delivery attempts.
Unreachable recipient.
Refused deliveries.
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Unclaimed or abandoned shipments.
Redelivery requests.
Storage fees or carrier surcharges.

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Lost, Stolen & Damaged Packages
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If a shipment encounters issues during transit, customers are responsible for contacting the shipping carrier directly to request support or initiate an investigation.
We are not responsible for transit-related damage caused by third-party shipping carriers. However, we may assist by providing carrier information so the customer can file a claim directly with the shipping provider.

Delivery Confirmation & Disputes
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Orders marked as “Delivered” by the shipping carrier will not qualify for claims based on non-receipt.

Returns and Refunds

Return Eligibility
We accept returns within 7 days of delivery only under the following circumstances:

Incorrect item received.
Product arrives with a manufacturing defect or damage prior to shipment.

To qualify for a return:

Items must be unused and unworn.
Original tags and packaging must remain intact.
Customers must provide clear unboxing photos/videos and proof of the issue.

Non-Returnable Items
The following items are not eligible for return or exchange:

Underwear, bodysuits, or swimwear.
Gift cards or e-vouchers.
Sale, discounted, promotional, or clearance items.
Change-of-mind purchases.
Complaints relating to sizing preference, fit, color tone, fabric texture, or personal preference.

Items returned without original packaging, tags, or in worn/damaged condition may be rejected.

Defective Products
If you receive a defective or incorrect item, please contact our customer support team with supporting photos/videos within the required timeframe.

Depending on the situation, we may offer:

Product replacement.
Partial refund.
Discount code.
Alternative resolution deemed appropriate by our support team.

We reserve the right to deny claims where damage is determined to result from misuse, improper handling, unauthorized alterations, or normal wear and tear.

Refund Processing
Approved refunds will be processed back to the original payment method unless otherwise stated.
Processing times may vary depending on payment providers, banks, or financial institutions.
Original shipping fees, customs charges, transaction fees, and non-refundable processing fees may not be refundable unless required by applicable law.

Return Shipping Costs
Unless the return is caused by our error or a verified defective product, return shipping costs are the responsibility of the customer.
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We are not responsible for lost, stolen, delayed, or undelivered return parcels.

Final Sale Items
All sale, promotional, markdown, clearance, limited-release, or final sale items are strictly non-refundable and non-returnable unless otherwise required under applicable consumer protection laws.

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